Withdrawing from eg999 is straightforward. Log in to the app and go to the "Wallet" or "Withdrawal" section. Choose your preferred payment method — bKash, Nagad, or Rocket — enter the amount, and confirm.
Keep these things in mind for a smooth withdrawal experience:
- Minimum Withdrawal Amount ৳200।
- Without completed KYC verification, the maximum daily ৳5,000 can be withdrawn. Once KYC is completed, the limit increases to ৳50,000 Yes.
- After submitting a withdrawal request, it typically takes 5–30 minutes funds are delivered. During peak hours or for bank transfers, it may take up to 2–4 hours.
- Withdrawals are processed to the same number you used to make your deposit.
- Wagering requirements must be met before any bonus winnings can be withdrawn.
There are no fees on withdrawals. If you run into an issue, contact Live Chat with your transaction ID and it will be resolved as a top priority.
Wagering (also called turnover or rollover) is the condition that requires you to place bets worth a set multiple of your bonus amount before any winnings from that bonus can be withdrawn.
Example: Say you deposit ৳1,000 and receive a 100% bonus — that's ৳1,000 in bonus funds. A 3x wagering requirement on the bonus means 3 × ৳1,000 = ৳3,000 must be wagered in total. Each bet you place gradually counts toward this ৳3,000 requirement.
A few important things to note:
- All bet types count toward wagering — Sports, Casino, slots, everything.
- Cancelled or refunded bets do not count toward wagering.
- Bonuses are typically valid for 7 Days— wagering must be completed within this period.
- Head to the "Bonus" section in the app to see your remaining wagering requirement in real time.
- Once wagering is complete, your winnings move to your main balance and are available for withdrawal.
Forgetting your password is completely normal — and the fix is quick and straightforward. Click the "Forgot Password?" link on the eg999 login page.
The next steps are:
- Enter your registered mobile number.
- A 6-digit OTP will be sent to that number — it typically arrives within 30 seconds.
- Verify with OTP.
- Set a new password — at least 8 characters, combining letters and numbers.
- Confirm — and you're done.
If you no longer have access to your registered mobile number, contact support via live chat. Once your identity is verified (name, date of birth, and KYC details), your account can be recovered. This process may take up to 24 hours.
One tip — after resetting your password, enable 2FA so you're not relying on your password alone to log in in the future.
No — eg999's policy allows only one account per person. If multiple accounts are created under the same name, mobile number, or device, all accounts may be suspended and balances forfeited.
Why does this policy exist? Here's why:
- To prevent abuse of the bonus system and stop one person from claiming the welcome bonus multiple times.
- To prevent money laundering and fraud.
- To ensure the security and fairness of the platform.
If you've lost access to your account details, don't create a new account — instead, request account recovery via live chat. Once your identity is confirmed, the support team will help you get back in.
To see all active offers and promotions on eg999, log in to the app and check the banner slider at the top of the home screen or the "Promotions" tab at the bottom. All live offers are listed there, along with their expiry dates clearly displayed.
How often promotions are updated:
- Daily Offers: Resets daily after midnight — cashback, free bets, and similar offers.
- Weekly Offers: New weekly promotions go live every Monday.
- Event-Based Offers: Special offers are released ahead of major cricket or football tournaments.
- Seasonal Offers: Special promotions for Eid, Puja, and New Year.
Keep notifications on and you'll get an instant alert on your phone the moment a new offer drops. If you have any questions about an offer, just ask in Live Chat — all terms will be explained in full.
Yes, both the eg999 app and website feature a live score tracker. Log in and head to the "Live" or "Sports" section to follow real-time scores, over-by-over updates, and match statistics for all ongoing matches.
Live streaming is available for select matches — typically major international cricket and football games. To access it, your account may need to have a minimum balance or recent betting activity.
In the Live Betting section, odds refresh every few seconds — shifting in real time as the match unfolds. It's ideal for bettors who like to place bets while watching the game. You can tell whether live betting is available for a match by the "Live" icon displayed next to it.
Eg999 offers several effective Responsible Gaming tools, all accessible from the "Profile → Responsible Gaming" section of the app.
Deposit Limit: Set a daily, weekly, or monthly deposit limit in advance to control how much you spend. Limits take effect immediately once set. To increase a limit, you'll need to wait at least 7 days — but decreasing one is instant.
Loss Limit: Set a loss limit so that betting stops automatically once you've lost a certain amount within a given period — the most effective way to prevent chasing losses with bigger bets.
Cooling-Off Period: Pause your betting activity for 24 hours, 7 days, or 30 days. Your account and balance remain untouched — you simply won't be able to place bets during that time.
Self-Exclusion: If you need a longer break, you can close your account for 3 months, 6 months, or permanently. To reactivate it, contact support via live chat — it takes effect within 30 minutes.
Reality Check: At set intervals, you'll see an on-screen reminder showing how long you've been playing and how much you've lost. These prompts help you stop at the right time. All these tools are completely free and available to use at any time.